Orders, Delivery & Returns Policy

 

Eligibility

  •  We only supply to garden or home improvement related retailers that are re-sellers of our products.
  • We do not break sets.
  • If you are a designer or landscaper, and you don’t have a stockist nearby we can supply you through our retail outlet – Bliss Garden & Giftware

 

Ordering

  • The easiest way to order is via our wholesale only website. This ensures most up to date product and price information.
    • You can shop either by product category eg Outdoor Pots, or by searching for a product you already know on the website.
    • Simply click the order button to add items to your order, noting the minimum quantities for each item as shown on the website. It is possible to order less than the required minimum quantity in most cases, however a surcharge will apply.
    • You can review your order by clicking the shopping cart icon in the top right-hand corner of your screen.
    • You can click the thumbnail image to go to the main product details. This page contains more information about the product, and information on any pack discounts that might be available. It will also contain approximate arrival dates for Pre-Order and Coming Soon items.
  • When an order is submitted online via the website, a copy is emailed to you, and you can review and edit your order and backorder in the MY ACCOUNTS section.
  • We require a minimum order value of around $3000, or a full pallet to be able to ship and send to you.  Smaller orders can be picked up from our warehouse, or a Nursery Trade Day if we are attending. These must be pre-ordered, paid, and an appointment made for pick up.
  • Changes to your order can be made at via the MyAccount section of our website at anytime, before the order is processed and packed for dispatch. Any changes required after the goods are packed and ready for dispatch will incur a 20% restocking fee.

 

New Clients – First Order

  • Once an order is submitted it will be cross checked against existing accounts in your area for conflicts. Once the order has been reviewed, and shipping organised, we will contact you for payment.
  • First orders are supplied on a Proforma Invoice (payment required before dispatch). Once the proforma invoice has been paid, the goods will be packed onto pallets and sent via an agreed shipper. Any changes once the goods are packed and ready to ship will incur a 20% restocking fee. 
  • Want to be listed as a stockist on our website? Make sure you update your website details, and full Facebook/ Instagram URL details in the MY ACCOUNTS section of our website. “Like” our Facebook/ Instagram page and tag your store as a Vessel Traders stockist to direct more traffic to your store. Please note that your account needs to be active to be eligible to be listed as a stockist, that is you must have received and invoice within the past 6 months. 

 

Delivery

  • Once an order is received, we will look into the best priced shipping option for your location. We are happy to hear if you have a cheap, trusted local option.
  • Delivery of orders will incur freight. Freight will be calculated on weight and cubic size at the time of packing.
  • Deliveries can only be made to commercial addresses with the ability to receive large trucks during business hours.
  • We cannot make changes to the delivery once goods have been invoiced and despatched.
  • We will automatically combine all New Orders, Confirmed Orders & Backorders into a single dispatch to minimise freight. Duplicate orders for products will be removed automatically – the latest order for the item will be held as the current order quantity. 

 

Returns & Credits

  • Our Returns & Credits Policy covers damaged or faulty items.
  • Please email any credit or return requests to sales@vesseltraders.com.au.
  • Please include images of the fault, the invoice number, your shop name and the item code. Images must be taken at the time of unpacking.
  • Approval is required for all credits and returns. Please ensure you have received approval before any items are picked up by our agents or sent back to us.
  • Requests for credit/ returns will not be accepted after 14 days from receipt of goods for all products. Any credits for returned goods must be used within 12 months. 

 

Online Customers

  • Please note, we only allow use of images from our web site for products that have been purchased by the customer. Clients found using images for products that they have not purchased, will be refused supply, and have their access blocked. Please see our Terms of Use Policy for Images for further details.
  • The minimum despatch value of $3000 must be met for each order.
  • Minimum quantities for each item are shown on our website. It is possible to order less than the required minimum quantity in most cases, however a surcharge will apply.